When to use VoIP ?

A PBX can easily be replaced by a PBX-IP when there is already a network present. When this is the case, the installation costs are similar to a traditional exchange.

The PBX-IP is useful when:

  • A company has or can install a high-bandwidth Internet connection. The company can then take advantage of the rates offered by VoIP providers.

  • A company is growing. The number of telephones is not limited by the exchange; the telephones can easily be moved from one desk to another, without calling in a technician; and telephones can connect remotely to the exchange.

  • A company has several sites.

  • A company needs to quickly identify the profile of callers. The IP exchange uses the number to pull up related information from the database in real-time when a call is received.

  • Telephony must be integrated with existing software.